SAP S/4HANA Cloud Public Edition and Service
Achieve customer service excellence with every service interaction Exceed the needs of digitally connected customers with omnichannel customer service excellence. SAP solutions empower field and call center agents to increase productivity and responsiveness to all inquiries. Ask questions about and discuss the following topics: Master data, service contract management, service order management, and APIs for service.
Check out the enablement assets for SAP S/4HANA Cloud Public Edition. Learn, share, and exchange on the intelligent, next-generation Cloud ERP business suite.
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Service in SAP S/4HANA Cloud Public Edition 2408
Dequan Xu from Cloud ERP Product Success Enablement at SAP gives an overview on service in the SAP S/4HANA Cloud Public Edition 2408 release.
The key highlights shared in this video are:
- Application for Mass Updates of Service Contracts
- Ability to Add Maintenance Plan Templates in Service Contracts
- Change Process for Entire Service Contract Renewal
- Intercompany Billing for Service Contracts
- Display of Actual Costs, Revenue, and Profitability on Service Contract Headers
- Definition of Periodical Price Increase for Service Contracts: Absolute Amounts
Read more in the blog for Service in SAP S/4HANA Cloud Public Edition 2408.
Understand the Fundamentals
Introduction Video: Service Management in SAP S/4HANA Cloud Public Edition - Service in a nutshell.
Introduction Video: Service Contract Management in SAP S/4HANA Cloud Public Edition
Product Assistance (SAP Help Portal): Find out which capabilities are available for Service in SAP S/4HANA Cloud Public Edition.
Learning Journey: Implementing SAP S/4HANA Cloud - Service
Best Practices (Version – Line of Business – Service)
Find the right asset with only one click
Quick Search Content (S/4HANA Cloud Public Edition for Service)
Delivered Key Innovations by Releases
Check blogs, videos and trainings per release.
Release Blogs
SAP S/4HANA Cloud Early Release Series (SAP Leaning Hub license required)
2208 | 2202 | 2111 | 2108 | 2105 | 2102 | 2011 | 2008 | 2005
SAP S/4HANA Product Expert Training (Internal & Partner Access)
2408: Upcoming on Wednesday, 25th September
2208 | 2202 | 2102 | 2008 | 2002
What's New and Coming Soon
SAP Customer Influence Program for Service: Influence SAP software development, adopt new innovations early on, and request specific enhancements or features.
Get Insights from SAP Experts
E-Learning (SAP Learning Hub license required): Implementing SAP S/4HANA Cloud – Service
Demo: S/4HANA Cloud: In-House Repair with Customer Returns
Demo: BRIM - Wireless Postpaid O2C with S/4HANA Service SOM
Demo: S/4HANA Cloud: Service Analytics with Service Contract and FSM
Blog: Price Calculation for Service Contract Billing Plan
Blog: How Periodic Billing Plan is Generated for Service Contract Items
Blog: Copying of Notes in Service Contract Items to Service Order Items
Blog: Configure Your Own Days in Month and Days in Year for Billing Plan
Blog: Bill to Natural Calendar in Service Contracts
Blog: How to Create XML Date Rules for Service Contracts
Blog: How to Use Date Management to Configure Service Contract Dates
Blog: Integration of Service Contract Templates in Service Contract Management
Blog: How Periodic Billing Plan is Generated for Service Contract Items
Blog: Copying Service Contract Ship-to Partner to Service Order Via Maintenance Plan Scheduling
Blog: Defining Custom Partner Functions for BDRs and Invoices of Service Contracts
Blog: Overview of the customer discount process (Skonto) in S/4HANA Cloud
Blog: How to Avoid Plant Error During Billing Document Request Creation
Blog: Item category determination in SAP S/4HANA Cloud
Blog: Common error messages for Billing Document Request creation job
Blog: In-House Repair in S/4HANA Service - Start with an Overview
Resource Map
The following Resource Map offers you a comprehensive collection of learning materials from business processes and Lines of Business (LoB).
Resource Map
SAP S/4HANA Cloud Public Edition
Recruit to Retire Human Resources
Idea to Market R&D and Engineering | Enterprise Portfolio and Project Management
Acquire to Decommission Asset Management
Source to Pay Sourcing and Procurement
Lead to Cash Sales | Solution Order Management | Service | Professional Services
Plan to Fulfill Manufacturing | Supply Chain
Finance | Governance, Risk, and Compliance (GRC), Trade, and Tax