SAP S/4HANA Cloud Public Edition Service

Achieve customer service excellence with every service interaction Exceed the needs of digitally connected customers with omnichannel customer service excellence. SAP solutions empower field and call center agents to increase productivity and responsiveness to all inquiries. Ask questions about and discuss the following topics: Master data, service contract management, service order management, and APIs for service.

Getting Started on Service

Service in SAP S/4HANA Cloud Public Edition 2502

Dequan Xu from SAP Cloud ERP Product Success Enablement gives an overview on service in the SAP S/4HANA Cloud Public Edition 2502 release.

The key highlights shared in this video are:

  • Ability To Customize Cancellation Reasons
  • Enhanced Change Capabilities For Mass Update Application For Service Contracts
  • Debit Memo Request For Service Contract Invoices
  • Add Fields to Form Templates for Service Quotation
  • Send Service Quotations for Workflow Approval using OData API

Read more in the blog for Service in SAP S/4HANA Cloud Public Edition 2502.

Understand the Fundamentals

Understand the Fundamentals

Introduction Video: Service Management in SAP S/4HANA Cloud Public Edition - Service in a nutshell.

Introduction Video: Service Contract Management in SAP S/4HANA Cloud Public Edition

Product Assistance (SAP Help Portal): Find out which capabilities are available for Service in SAP S/4HANA Cloud Public Edition.

Learning Journey: Implementing SAP S/4HANA Cloud - Service

Best Practices (Version – Line of Business – Service)

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Quick Search Content (S/4HANA Cloud Public Edition for Service)

Delivered Key Innovations by Releases

Delivered Key Innovations by Releases

Check blogs, videos and trainings per release.

Release Blogs

2502 | 2408 | 2402 | 2308 |2302 | 2208 | 2202 | 2111 | 2108 | 2105 | 2102 | 2011 | 2008 |2005 | 2002 | 1911 (1/2) (2/2) | 1908

SAP S/4HANA Cloud Early Release Series (SAP Leaning Hub license required)

2502 | 2408 | 2402 | 2308 | 2302 | 2208 | 2202 | 2111 | 2108 | 2105 | 2102 | 2011 | 2008 | 2005

SAP S/4HANA Product Expert Training Landing Page (Internal & Partner Access):

  • Register upcoming trainings (Quote to Cash - Service)
  • Watch replays of former trainings
  • 2408 Replay
  • 2502 upcoming on 28th March, 2025

What's New and Coming Soon

What’s New Viewer

Roadmap Explorer - Service

SAP Customer Influence Program for Service: Influence SAP software development, adopt new innovations early on, and request specific enhancements or features.

Resource Map

Resource Map