SAP Customer Experience

Agentic AI is finally delivering on CX's long-standing omni-channel promise. SAP's Balaji Balasubramanian shares how Autonomous Enterprise bridges the gap between pilot projects and production-ready, trustworthy AI at scale. Read the full article here.

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AI  in the Flow of Business Execution: What’s New in SAP Customer Experience Q1 2026

SAP Is a Leader in the 2025 Gartner® Magic Quadrant™ for Configure, Price, and Quote Application Suites

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Choose which SAP Community solution topic page you would like to explore:

SAP Commerce Cloud

SAP Customer Data Solution

SAP Sales Cloud and SAP Service Cloud (Cloud for Customer)

SAP Emarsys

SAP Marketing Cloud

Reap the benefits of current and future CX innovations. Learn more from the CX Release Navigator and on CX Road Map Explorer.

SAP Customer Experience Road Map Explorer

• Marketing: SAP Road Map Explorer
• Commerce: SAP Road Map Explorer
• Sales: SAP Road Map Explorer
• Service: SAP Road Map Explorer
• Customer Data: SAP Road Map Explorer

Enablement Webcasts:

Browse all SAP Customer Experience (CX) Webcasts here 

Upcoming quarterly release webcasts and replays for SAP Customer Experience Solutions

• SAP Commerce Cloud Q4 2025 Tech-Focused Update on January 22 (Link)
• SAP Service Cloud Version 2, Utilities and SAP Enterprise Service Management: Q4/2025 Release Overview on January 27 (Link)
• SAP Sales Cloud Version 2, Sales and Foundation topics: Q4/2025 Release Overview on January 28 (Link)
• SAP Commerce Cloud Q4 2025 Release Recap on January 29 (Link)
• SAP Engagement Cloud Q1 2026 Release Recap on February 26 (Link)

SAP Customer Experience Q4 2025 Release Highlights

Elevate your CX with the Q4 2025 SAP release! Harness powerful AI agents and predictive insights to revolutionize service and accelerate decision-making. Empower your teams with in-app WalkMe guidance and deepen relationships with advanced loyalty management, creating a future-ready business poised for unstoppable growth. Explore more of the highlights from the Q4 2025 release in this attractive brand new brochure !

Subscribe to monthly CX Newsletters:

• SAP CX Webcast Newsletter
• SAP Sales and Service Cloud
• SAP Commerce Cloud

• SAP Customer Data Solutions

Trainings & Certifications:

Become an expert with SAP Customer Experience solutions. Flexible training options available across the solution portfolio help you achieve the desired skill level based on your role. Get the recommended training path and connect to the latest training opportunities in your region.

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SAP Learning Videos:

Access free expert and business video content to help you along your way of self-learning about SAP Customer Experience solutions.

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New Live Session: Starting with AI in SAP Customer Experience Solutions

Join us LIVE for exciting new training as we unveil Starting with AI in SAP Customer Experience Solutions. This is your chance to stay ahead of the curve and revolutionize your SAP CX customer journey with AI.

You’re invited to Customer Experience Connect

Dates: Oct-6-8

Register now!

Attend regional virtual Customer Communities to stay connected with other SAP Customer Experience solution customers and hear expert presentations from SAP representatives.

Strengthening Customer Experience Across the Lead-to-Cash Journey

SAP CPQ plays a pivotal role in the lead-to-cash journey. When integrated with SAP CX solutions, it helps align pricing strategy, product configuration, customer agreements, and sales performance insights across the revenue lifecycle. Read how for the 8th year running, CPQ displays leadership at the heart of Lead-to-Cash.

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What’s New with SAP Customer Experience in Q4 2025

The SAP Customer Experience Q4 2025 release catapults your business into the future with new AI agents and predictive insights that revolutionize customer service and accelerate critical decision-making. Discover all the highlights and key innovations in this blog post !

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In Case You Missed It - SAP Sapphire Virtual Replays!

Discover the top moments from this year's event, including keynotes, exclusive sessions, and more. Among the CX-focused, on-demand sessions are: CX Innovation: Transforming Experiences with AI and Unlocking the Value of SAP CX and SAP Business Suite.

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Receive help from SAP CX experts with one-time, functional or technical expertise in a specified area, such as advisory, configuration, or feature activation. Get expertise quickly to assist with unforeseen hurdles. This service provides up to 16 hours of consulting support that focuses on either advisory or configuration for one of the CX solutions.

Expert advice when you need it!

Discover how customers around the globe are using SAP Customer Experience solutions to transform their businesses.

• Optimizing work with AI : Learn how Bosch is streamlining workflows, reducing frustration, and creating a seamless service experience with SAP Business AI. Watch the Video !

• Moving from product-centricity to customer centricity: Learn how domestic appliances company Versuni delivers personalized experiences for its customers through a digital-first, insight-driven strategy using SAP Customer Experience solutions. Read the customer story !

• Fostering a loyal and engaged fan base: Discover how Sharks Sports & Entertainment leveraged SAP Customer Experience solutions to gain a 360-degree customer view, enhance retention and loyalty, and exceed fan expectations. Watch the Video !