SAP Customer Experience

SAP at New York Fashion Week – SAP CX Fashion AI Executive Exchange

The SAP CX Fashion AI Executive Exchange on September 14 brings together fashion leaders and innovators to explore the future of AI-powered retail, alongside partners including Akeneo, Vercel, Adyen, Marketplacer, Zoovu, Contentstack, Orange Logic, MSITEK, Keonn, Channel Engine, and Anaphora. The event features a keynote by Jessica Keehn and thought leadership from customers and partners across the fashion ecosystem, concluding with a Fashion Soirée at the Retail Innovation Lab to extend networking opportunities.

Register today: 

SAP CX Fashion AI Executive Exchange 

SAP Industry & CX Fashion Soirée

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SAP Connect  October 5-7, 2026 Las Vegas, NV

Join us at Customer Experience Connect at SAP Connect, October 5–7 in Las Vegas or virtually, to hear about the latest AI innovations in Autonomous CX and connect with peers across every line of business. Register Here

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When Insight Is Not Enough: What’s New in SAP Customer Experience Q2 2026

AI makes identifying the next best action easier than ever — but for most organizations, the real challenge is executing those actions consistently across teams, channels, and systems. Read the full article here.

SAP CX: Operationalizing Autonomous CX with Agentic Capability and Governance

Agentic AI is finally delivering on CX's long-standing omni-channel promise. SAP's Balaji Balasubramanian shares how Autonomous Enterprise bridges the gap between pilot projects and production-ready, trustworthy AI at scale. Read the full article here.

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AI  in the Flow of Business Execution: What’s New in SAP Customer Experience Q1 2026

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SAP Is a Leader in the 2025 Gartner® Magic Quadrant™ for Configure, Price, and Quote Application Suites

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Choose which SAP Community solution topic page you would like to explore:

SAP Commerce Cloud

SAP Sales and Service Cloud

SAP Engagement Cloud

Reap the benefits of current and future CX innovations. Learn more from the CX Release Navigator and on CX Road Map Explorer.

SAP Customer Experience Road Map Explorer

• Marketing: SAP Road Map Explorer
• Commerce: SAP Road Map Explorer
• Sales: SAP Road Map Explorer
• Service: SAP Road Map Explorer
• Customer Data: SAP Road Map Explorer

Enablement Webcasts:

Browse all SAP Customer Experience (CX) Webcasts here 

Upcoming quarterly release webcasts and replays for SAP Customer Experience Solutions

• SAP Commerce Cloud Q4 2025 Tech-Focused Update on January 22 (Link)
• SAP Service Cloud Version 2, Utilities and SAP Enterprise Service Management: Q4/2025 Release Overview on January 27 (Link)
• SAP Sales Cloud Version 2, Sales and Foundation topics: Q4/2025 Release Overview on January 28 (Link)
• SAP Commerce Cloud Q4 2025 Release Recap on January 29 (Link)
• SAP Engagement Cloud Q1 2026 Release Recap on February 26 (Link)

SAP Customer Experience Q4 2025 Release Highlights

Elevate your CX with the Q4 2025 SAP release! Harness powerful AI agents and predictive insights to revolutionize service and accelerate decision-making. Empower your teams with in-app WalkMe guidance and deepen relationships with advanced loyalty management, creating a future-ready business poised for unstoppable growth. Explore more of the highlights from the Q4 2025 release in this attractive brand new brochure !

Subscribe to monthly CX Newsletters:

• SAP CX Webcast Newsletter
• SAP Sales and Service Cloud
• SAP Commerce Cloud

• SAP Customer Data Solutions

Trainings & Certifications:

Become an expert with SAP Customer Experience solutions. Flexible training options available across the solution portfolio help you achieve the desired skill level based on your role. Get the recommended training path and connect to the latest training opportunities in your region.

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SAP Learning Videos:

Access free expert and business video content to help you along your way of self-learning about SAP Customer Experience solutions.

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New Live Session: Starting with AI in SAP Customer Experience Solutions

Join us LIVE for exciting new training as we unveil Starting with AI in SAP Customer Experience Solutions. This is your chance to stay ahead of the curve and revolutionize your SAP CX customer journey with AI.

In Case You Missed It - SAP Sapphire Virtual Replays!

Discover the top moments from this year's event, including keynotes, exclusive sessions, and more. Among the CX-focused, on-demand sessions are: CX Innovation: Transforming Experiences with AI and Unlocking the Value of SAP CX and SAP Business Suite.

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Receive help from SAP CX experts with one-time, functional or technical expertise in a specified area, such as advisory, configuration, or feature activation. Get expertise quickly to assist with unforeseen hurdles. This service provides up to 16 hours of consulting support that focuses on either advisory or configuration for one of the CX solutions.

Expert advice when you need it!

Discover how customers around the globe are using SAP Customer Experience solutions to transform their businesses.

• Optimizing work with AI : Learn how Bosch is streamlining workflows, reducing frustration, and creating a seamless service experience with SAP Business AI. Watch the Video !

• Moving from product-centricity to customer centricity: Learn how domestic appliances company Versuni delivers personalized experiences for its customers through a digital-first, insight-driven strategy using SAP Customer Experience solutions. Read the customer story !

• Fostering a loyal and engaged fan base: Discover how Sharks Sports & Entertainment leveraged SAP Customer Experience solutions to gain a 360-degree customer view, enhance retention and loyalty, and exceed fan expectations. Watch the Video !