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Here you will find a comprehensive frequently asked questions (FAQ) list. Checkout the "On this page" section on the right side for a list of topics.

Go to SAP Learning and log in with your SAP User Account (S-User ID) by clicking the avatar in the top-right corner of the screen. Sometimes the system will prompt you to log in again through Universal ID.

For more detailed instructions, refer to the SAP SuccessFactors Customer Training & SFX Quick Start Guide.

No, Project Team Orientation and Administration training courses, as well as SFX exams, remain accessible at any time for no additional cost.  No Learning Hub subscription is needed in SAP Learning to access them.

Please refer to the Customer Training & SFX Quick Start Guide for screenshots and step-by-step instructions.

SAP SuccessFactors Admin Training materials are updated twice a year to accommodate the changes in product releases. For direct links to product Admin training, see the SAP SuccessFactors HCM Training Materials Guide.

It depends on what method of training customers choose and their familiarity with the system and training content. Customer PTO and Admin training content is entirely self-paced. Hiring a private, on-site team or taking the Live Virtual courses could take 1-5 days. The exam itself takes many eXperts around 1 hour to complete.

Project Team Orientation

  • Project Team Orientations (PTOs) prepare Key Stakeholders and Decision Makers for upcoming configuration workshops and business process decisions with the implementation consultant.
  • PTOs should take place around the time of the project kickoff.
  • PTOs provide a knowledge transfer on core product functionality and enable participants to think about use-cases and scenarios around functionality and configuration.

Administration Training

  • Administration Training courses enable Administrators/Power Users to oversee the daily management of their company’s SAP SuccessFactors solutions.
  • New customers should take Administration training before Go-Live.
  • Existing customers can utilize Administration Training to stay up to date or when responsibilities change.
  • Administration Training covers front-end setup, key concepts, features, terminology, and includes practice of necessary skills.

There is no charge to access the SFX Exams; they are accessible in SAP Learning with no Learning Hub subscription required.

SFX exams are virtual and can be taken at any time in SAP Learning. Links to each SFX exam are found in the SAP SuccessFactors HCM Training Materials Guide.

As many times as you want - there is no limit to the number of times you can try to take an exam before you pass.

It is recommended that you take Administrator training to prepare for an SFX exam. You can take Administrator training via self-service (on-demand) from SAP Learning, interactive & instructor-led virtual sessions, or custom interactive & instructor-led sessions. 

Note: Access to SAP Learning for training and SFX exams is included with your software subscription; instructor-led virtual sessions incur an additional cost. View the Administrator Training courses that correspond to each SFX exam on the SAP SuccessFactors HCM Training Materials Guide.

 

If you have any issues or questions about training or SFX exams, please contact customerempowerment@sap.com or create a ticket for the SAP Learning Support team. Please include your S-user ID and a screenshot in the ticket.

If you have any issues about the SFX program or Digital badges, please email SAP SuccessFactors Customer Empowerment at customerempowerment@sap.com.

Yes!  Immediately after you pass an SFX exam to earn an accreditation, you will be issued a Digital Badge to share on LinkedIn, email signature, resume, and other places of distinction.

 

You can view and download all Training & SFX Accreditation overviews and step-by-step guides at this link: Download All Guides. The guides are also linked to the Training & SFX Community page.

The HCM Training Materials Guides have been translated into German, Chinese, Latin American Spanish, Brazilian Portuguese, and Japanese. However, other guides have not been updated recently.

Each SFX Accreditation is valid for one year, at which time we ask you to retake the exam to remain accredited and keep your expertise up to date with the latest releases. 

 

 

No, SuccessFactors Certification is the foundation requirement for all implementation consultants and requires completion of the Academy course to prepare for the certification exam. Implementation consultants are required to be certified in order to receive their Provisioning Access to a production instance.

SFX Accreditation is for customers, enabling SuccessFactors Administrators to confirm their reputation as a knowledgeable administrator confident in making decisions during implementations and post-go-live on current and future software releases.

SuccessFactors Academy training is targeted toward implementation consultants to cover backend configuration completed during the initial system configuration and implementation.

 

Customers may attend Academy training; however, they will not receive the same benefits as partners from completing the training. Specifically, customers will not gain Provisioning access, even if they complete Academy training and/or complete the certification exam.

SAP's Training Shop is the site to enroll and pay for Public Instructor-Led SAP Training. To browse the self-paced Administration training catalog, please ensure that you are accessing SAP Learning. Direct links to self-paced training is found in the SAP SuccessFactors HCM Training Materials Guide.

You can register for public courses via https://training.sap.com. Please make sure to choose the right region to filter for all available courses in your time zone (we offer virtual and on-site training depending on the location).

You can search by product name or by course code. Don’t know the course or code you need? Browse the Course Catalog to see a full listing of SAP SuccessFactors customer-facing courses.
Customized training can be scoped and delivered specific to your company’s business processes and needs. A scoping call will be conducted with a subject matter expert, and an agenda will be tailored to your training objectives. The training can be delivered either virtually or on-site at your company or at an SAP training center. The training can be conducted in the customer’s system (typically in the customer development/staging environment) or in a SuccessFactors training system.

Please contact your regional training expert to initiate the scoping and pricing process:

 

No, standard materials are provided for customized training (in English).

We will do our best to find a delivery resource who can deliver the training in your local language. We work with a network of vetted partners for delivery, so please be sure to inform us of your requests as soon as possible so that we can identify the best instructor for your needs.

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