Artificial Intelligence and Machine Learning at SAP
Achieve real-world results and attain your full potential with embedded AI capabilities across your business that leverage your data responsibly.
At Microsoft Ignite, SAP and Microsoft are highlighting their collaborative vision to redefine workplace productivity through the seamless integration of SAP’s AI copilot, Joule, and Microsoft 365 Copilot.
Every employee’s story is unique. And with the power of AI, organizations can now tailor every individual’s experience, empowering them to lead with a people-first, modern approach.
With strong global core HR, embedded AI capabilities, and a unified skills foundation, SAP SuccessFactors HCM helps organizations boost efficiencies, encourage growth and development, and set up for the future.
SAP continues to ground artificial intelligence innovations to real business results through Joule, its generative AI copilot.
This week, SAP announces significant enhancements to Joule by introducing collaborative AI agents, expanding its capabilities across many lines of business and embedding it more deeply within SAP’s portfolio.
As a world-leader in understanding of how businesses and organizations run around the globe
This year at SAP TechEd, we extended our business AI strategy with a greater focus on transforming how businesses operate through autonomous, collaborative AI agents. Seamlessly infused into our AI copilot Joule, these agents span across business processes, breaking down silos and enhancing cross-functional collaboration.
SAP is embedding its generative AI copilot Joule across the SAP Ariba source-to-pay solution portfolio to make it easier for customers to manage routine inquiries, such as status updates, summarization and frequently asked questions. Generative AI will be further infused in SAP Ariba solutions to recommend buying bundles and provide comprehensive supplier summaries.
SAP has announced the release of SAP S/4HANA Cloud Private Edition 2023 FPS02, which includes advanced AI-assisted capabilities and the expansion of SAP’s copilot Joule, the cutting-edge digital assistant designed to transform the user experience.
At its annual SAP TechEd conference, SAP announced powerful new capabilities that complement and extend Joule, including collaborative AI agents imbued with custom skills to complete complex cross-disciplinary tasks. Other innovations include the SAP Knowledge Graph, a next-generation solution poised to help developers unlock the full value of SAP data by connecting it with rich business context, and new tools to ensure developers can continue driving Business AI innovation.
SAP Business AI. AI built for business.
Streamline processes, reduce manual efforts, and obtain powerful insights and predictions with comprehensive AI capabilities built right into your SAP business applications.
Relevant
Enhance business performance from day one with AI embedded into SAP applications across your business processes.
Reliable
Optimize business outcomes with AI based on real data from your business and industry – refined by SAP.
Responsible
Put responsible and trusted AI into practice with AI grounded in the highest ethics, security, and privacy standards.
Explore SAP Business AI Across Your Business
Benefit from SAP Business AI built into your core business processes — connecting finance, supply chain, procurement, sales, marketing, human resources, IT and industries.
Increase performance across a range of financial activities from payments, expense management, and financial close to invoice management, auditing, forecasting, and more.
Create a risk-resilient and sustainable supply chain with built-in AI that is connected and contextualized.
Tap the power of AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.
Transform procurement into a proactive, data-informed, and agile operation with AI-driven automations, recommendations, and guidance.
Turn the entire team into your most knowledgeable and efficient contributor. Harness the power of your company's data to drive AI capabilities throughout your CRM, spanning from sales to customer service, while ensuring data security.
Use your data like never before to transform your online marketing and sales efforts. Fuel AI-driven strategies across all your digital channels, spanning from marketing to merchandising.
Put the power of trusted AI and machine learning to work in your industry to manage complexity, overcome challenges, and modernize your business.
Infuse AI into your SAP applications, extensions and analytics experiences powered by secure business data.
Visit the SAP Business AI Feature Catalog and explore the latest AI scenarios available for your business.
Generative AI at SAP
At SAP, our generative AI-powered solutions help your business to become more adaptive so you can deliver real-world results – whether it’s turning rigid processes into perceptive workflows, fragile supply chains into proactive ecosystems, or generic interactions into personalized experiences.
Explore our latest innovations
Follow the free genAI openSAP course
Learn how SAP is addressing both the use of generative AI and its security challenges.
Joule, SAP's AI Copilot
Joule revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler.
- Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications.
- Get quick answers and smart insights on-demand, facilitating faster decision-making without bottlenecks.
- Just ask and get tailored content to jumpstart your work, like generating job descriptions, receiving coding assistance, and more.
- Maintain full control over decision-making and your data privacy while accessing generative AI in a safe environment.
Collaborative AI Agents in Joule
Joule’s agents go beyond personal productivity to unlock new value across business functions. Joule breaks down silos by combining agents that are experts in supply chain, procurement, finance, and more to drive efficiency across business processes. The first Joule agents will be available by the end of 2024, with more to come, and custom agents with Joule studio in SAP Build will be available in early 2025.
AI in SAP BTP
Integrate AI into every aspect of your business operations to significantly enhance productivity. Powered by generative AI, SAP BTP streamlines data management, automates processes, drive innovation, and boosts developer productivity, enabling your teams to achieve more. With easy access to a comprehensive range of large language models (LLMs), you can develop custom AI solutions tailored to your business needs. AI in SAP BTP is designed with a focus on responsible AI, providing controls to help ensure your AI initiatives are secure and compliant with industry standards.
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Generative AI hub
The generative AI hub in SAP AI Core and SAP AI Launchpad provides smooth, trusted, and scalable management of AI artifacts, such as models, workloads, and prompts. It enables AI-powered extensions of your applications and custom-built AI solutions on SAP Business Technology Platform.
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SAP HANA Cloud vector engine
Vector embeddings are mathematical representations used to encode objects into multidimensional vector space. These embeddings capture the relationships and similarities between objects. SAP HANA Cloud Vector Engine facilitates the storage and analysis of complex and unstructured vector data (embeddings). It ensures that embeddings can be seamlessly processed, compared, and utilized in building intelligent data applications and adding more business context in case of GenAI scenarios.
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SAP Knowledge Graph
The knowledge graph engine in SAP HANA Cloud enables efficient storage and processing of large-scale graph data, allowing developers to enhance natural language interactions with business context through this multi-model capability.SAP Datasphere utilizes the knowledge graph engine to enable prebuilt knowledge graphs for data onboarded, transformed, and integrated from SAP application sources such as SAP S/4HANA.
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SAP AI Services
SAP AI Services is a portfolio of strategic services and applications that automate and optimize business processes and enrich the customer experience. With SAP AI Services, you can predict and classify data records, automate the processing of enormous amounts of business documents, and get recommendations based on users' browsing history or item descriptions.
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SAP Foundation Model
The SAP Foundation Model aims to generate accurate predictions from tabular data captured in SAP applications for a wide range use cases. It overcomes the limitations of traditional AI, which focuses on specific tasks, and LLMs, which excel with unstructured data but struggle with structured business data.
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Trusted & Responsible AI
At SAP, we care deeply about the impact of AI on the well-being of people, the health of our customers’ businesses, and society and economies. We address bias and discrimination concerns when designing AI into our applications, and work to be transparent and explainable. We uphold our highest standards with respect to data privacy, data protection, and cybersecurity.
- Read SAP's Global AI Ethics Policy
- Read SAP's Guiding Principles for AI
- Read the SAP AI Ethics Handbook to know how to apply the SAP Global AI Ethics policy
- Complete the learning journey
SAP has updated its global AI ethics policy by adopting the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence.
SAP’s policy was first published in 2018. It governs the company’s use and sale of AI, ensuring that customers remain aligned with global AI principles while SAP Business AI delivers fully on its promise of relevance, reliability and responsibility. The UNESCO guiding principles govern various aspects of AI ethics, including proportionality, safety, fairness, sustainability, privacy, human oversight, transparency, responsibility, awareness and multi-stakeholder collaboration. They aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness and contribute to sustainable development.