Artificial Intelligence and Machine Learning at SAP
Achieve real-world results and attain your full potential with embedded AI capabilities across your business that leverage your data responsibly.
Responsible AI and AI Ethics are fundamental to everything we do at SAP when building amazing AI capabilities into our products. SAP has taken a significant step in our ongoing commitment to ethical AI by cementing the ten guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence into our Global AI Ethics Policy.
The WTA and SAP have embarked on a journey to develop a state-of-the-art ‘Player Scheduling Zone’ to enable players to Bring out their Best with SAP Business AI. Discover how the Women’s Tennis Association (WTA) is harnessing insights from five decades of once-siloed data to optimize tour operations, elevate the fan experience worldwide, and champion advancement in player health and wellness.
Embedded into SAP Signavio Process Transformation Suite, these novel capabilities deliver instant, tailored process and metrics recommendations that will help process owners and process analysts accelerate process model design, more readily define their process monitoring strategy, and improve the quality of business outcomes.
The latest AI innovations for SAP S/4HANA Cloud Public Edition are redefining the way businesses operate. With embedded AI capabilities, companies can now streamline operations, make data-driven decisions, and ultimately drive growth and success in today’s competitive market.
Discover these state-of-the-art AI innovations in this news article and in this video.
SAP Business AI is making remarkable progress in our effort to redefine the way businesses run. More than 27,000 customers already rely on SAP Business AI to achieve unseen business outcomes and achieve real-world business results.
At Sapphire, SAP is announcing extensive new integrations of our natural language generative AI copilot Joule and unveiling a swathe of new Business AI capabilities throughout our comprehensive portfolio of business applications.
Read the announcements from Philipp Herzig, Chief AI Officer
SAP Business AI. AI built for business.
Streamline processes, reduce manual efforts, and obtain powerful insights and predictions with comprehensive AI capabilities built right into your SAP business applications.
Relevant
Enhance business performance from day one with AI embedded into SAP applications across your business processes.
Reliable
Optimize business outcomes with AI based on real data from your business and industry – refined by SAP.
Responsible
Put responsible and trusted AI into practice with AI grounded in the highest ethics, security, and privacy standards.
Explore SAP Business AI Across Your Business
Benefit from SAP Business AI built into your core business processes — connecting finance, supply chain, procurement, sales, marketing, human resources, IT and industries.
Increase performance across a range of financial activities from payments, expense management, and financial close to invoice management, auditing, forecasting, and more.
Create a risk-resilient and sustainable supply chain with built-in AI that is connected and contextualized.
Tap the power of AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.
Transform procurement into a proactive, data-informed, and agile operation with AI-driven automations, recommendations, and guidance.
Turn the entire team into your most knowledgeable and efficient contributor. Harness the power of your company's data to drive AI capabilities throughout your CRM, spanning from sales to customer service, while ensuring data security.
Use your data like never before to transform your online marketing and sales efforts. Fuel AI-driven strategies across all your digital channels, spanning from marketing to merchandising.
Put the power of trusted AI and machine learning to work in your industry to manage complexity, overcome challenges, and modernize your business.
Infuse AI into your SAP applications, extensions and analytics experiences powered by secure business data.
Visit SAP.com and explore the latest AI scenarios available for your business.
Generative AI at SAP
At SAP, our generative AI-powered solutions help your business to become more adaptive so you can deliver real-world results – whether it’s turning rigid processes into perceptive workflows, fragile supply chains into proactive ecosystems, or generic interactions into personalized experiences.
Explore our latest innovations
Follow the free genAI openSAP course
Learn how SAP is addressing both the use of generative AI and its security challenges.
Joule, SAP's AI Copilot
Joule revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler.
- Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications.
- Get quick answers and smart insights on-demand, facilitating faster decision-making without bottlenecks.
- Just ask and get tailored content to jumpstart your work, like generating job descriptions, receiving coding assistance, and more.
- Maintain full control over decision-making and your data privacy while accessing generative AI in a safe environment.
AI Foundation in SAP BTP
AI Foundation on SAP BTP is SAP’s all-in-one AI toolkit, offering developers AI that’s ready-to-use, customizable, grounded in business data, and supported by leading generative AI foundation models.
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SAP AI Services
Leverage ready-to-use AI models pre-trained on business-relevant data.
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Generative AI hub
Generative AI hub provides purpose-built AI development tools, enterprise-grade access to leading AI models, and robust data control for creating AI-powered applications on SAP BTP.
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Vector engine
Vector embeddings are mathematical representations used to encode objects into multidimensional vector space. These embeddings capture the relationships and similarities between objects. SAP HANA Cloud Vector Engine facilitates the storage and analysis of complex and unstructured vector data (embeddings). It ensures that embeddings can be seamlessly processed, compared, and utilized in building intelligent data applications and adding more business context in case of GenAI scenarios.
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Knowledge graphs
The knowledge graph of the SAP Datasphere automatically creates an ontology which is a way of linking data in various formats based on various concepts. It represents the relationships in the data, including the inherent business context from SAP application sources like SAP S/4HANA. This is then available to be extended and augmented via an ontology editor to reflect specific attributes within an organization. Knowledge graphs can provide better context to large language models (LLMs) and reduce AI generated hallucinations.
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Trusted & Responsible AI
Our guiding principles of responsibility and trustworthiness serve as a roadmap for building AI-enabled software that is transparent, safe, and designed to protect your data and privacy.
- Read SAP's Global AI Ethics Policy
- Read SAP's Guiding Principles for AI
- Read the SAP AI Ethics Handbook to know how to apply the SAP Global AI Ethics policy
- Follow the free openSAP course on AI Ethics at SAP
SAP has updated its global AI ethics policy by adopting the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence.
SAP’s policy was first published in 2018. It governs the company’s use and sale of AI, ensuring that customers remain aligned with global AI principles while SAP Business AI delivers fully on its promise of relevance, reliability and responsibility.
The UNESCO guiding principles govern various aspects of AI ethics, including proportionality, safety, fairness, sustainability, privacy, human oversight, transparency, responsibility, awareness and multi-stakeholder collaboration. They aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness and contribute to sustainable development.