Situation Handling Best Practices

Check out our user stories

• Understand how you can benefit from ready-to-use scenarios
  • Sales: Billing documents not posted to accounting
  • Sourcing and Procurement: Pending Supplier Confirmation & Quantity Deficit in Supplier’s Delivery

Explore over 100 use cases across lines of business

• Select and enable standard use cases
  • Activate intelligence for your business processes with Situation Handling
  • How Do I Activate a Situation Type in the Extended Framework?
• Test pre-delivered use cases and tackle any issues that might come up along the way
  • Help – Why don’t I get a situation notification?
  • Log analysis for the standard framework of Situation Handling

Create your own situations

• Get started with a custom situation example
  • Finance: Cost center budget threshold exceeded
  • Professional Services: Unstaffed resource requests
• Get started with a custom situation example
  • My first situation with the extended framework
  • The power of reuse – Custom situation configuration
  • How to start with custom situations
  • Configure your own use cases with Situation Handling
  • How developer extensibility lets you create your own Situation Handling use case
• Test custom use cases and tackle any issues that might come up along the way
  • Help! Why don’t I get a notification for my custom situation?
• Fine-tune your custom situations
  • Customize your emails for Situation Handling in the extended framework
  • Configure the layout of My Situations – Extended
  • Closing behavior of situation instances

  • Designing Value Help Services for the Situation Handling - Extended Framework

• Bring custom situations to the attention of end users in related apps
  • Display situations in your custom apps with the extended framework of Situation Handling
• Monitor your custom situations' life cycle
  • How you analyze and optimize using the Monitor Situations – Extended app

Inform business users about warning and error messages

• Inform end users about message-based situations
  • Notifications for message-based situations
• Create message-based situations
  • Message-based Situation Handling in Finance Contract Accounting (FI-CA) and Convergent Invoicing (CI)

• Understand how you can benefit from Responsibility Management
  • Understand how responsibility teams and rules work
• Determine the responsible users for situations
  • Understand how responsibility teams and rules work together with Situation Handling
  • How to use Responsibility Management efficiently