Intelligent Situation Handling

Intelligent Situation Handling speeds up the resolution of critical business situations by proactively alerting users about urgent issues, proposing follow-up actions, letting you monitor situations, and automating the resolution by using business rules.


Situation Handling in a nutshell

Situation Handling is a framework in SAP S/4HANA and SAP S/4HANA Cloud that automatically detects business issues that require attention, notifies the right experts where action is required and guides the user through the resolution process.



There are several issues that can negatively affect your business if they’re not discovered and addressed in time. From upcoming deadlines, pending approvals, or expiring contracts, to warning and error messages generated during application jobs.

Check our standard situation templates for Situation Handling in SAP S/4HANA and SAP S/4HANA Cloud and identify the use cases that are relevant for you.

Here are a few examples of how Situation Handling is used for various lines of business:

Invoice Skipped in Payment Advice

Errors and Warnings in Allocation Runs
GR/IR Processor was Changed

GR/IR Deviation Exceeds Threshold

Sales Quotation Is Close to Expiring

Sourcing and Procurement
Contract is Ready as Source of Supply

Catalog Item Proposal Is Ready to Use
Quantity Deficit in Supplier's Delivery

Low Number of Quotations Received

Supply Chain
Physical Inventory Monitoring

Stock Transport Order Overdue



Intelligent Situation Automation is an extension of Situation Handling on the SAP Business Technology Platform that allows you to analyze situation data and process situations automatically using business rules, thus reducing the time users spend on manual and repetitive tasks. Learn more in the SAP Discovery Center.

Set up
Set up and run Intelligent Situation Automation:

Interested in learning more? Watch the video and read the blog post to get further insights on how to use Intelligent Situation Automation.