Intelligent Situation Handling
Intelligent Situation Handling speeds up the resolution of critical business situations by proactively alerting users about urgent issues, proposing follow-up actions, letting you monitor situations, and automating the resolution by using business rules.
Find out more about the latest framework features and use cases:
Tired of late updates and disruptions in procurement processes? Situation Handling addresses challenges like pending supplier confirmations and quantity deficits, providing automatic notifications for timely corrective actions. Explore ways to reduce inventory issues and enhance customer order fulfillment and satisfaction.
Billing documents that are not posted to accounting often remain unresolved, leading to roadblocks such as inaccurate revenue data, increased days sales outstanding, and delayed invoicing. See how Situation Handling in SAP S/4HANA Cloud can minimize these inefficiencies by reducing the time to resolution.
Want to avoid cost center budget overruns? Situation Handling can automatically detect and bring this issue to the attention of your overheard accountants. Learn how you can use developer extensibility to create your own Situation Handling use case.
With SAP S/4HANA Cloud 2302 you can monitor the situations you created with the extended framework for Situation Handling. Find out how you can display situations and see the related activities from creation to closure using the Monitor Situations - Extended app.
The Situation Knowledge Graph helps you understanding the relationship between situations, business applications, processes, solutions, APIs, among others. Learn how Intelligent Situation Automation integrates Machine Learning and Knowledge Graphs to reduce silos behind different systems, protocols, and data formats.
Here’s the deal: There’s an urgent business issue that you want to bring to the attention of the end users, but none of the available predelivered situation templates fulfill your requirements. Learn how to model your own Situation Handling use case in SAP S/4HANA Cloud with an example in Professional Services.
Situation Handling in a nutshell
Situation Handling is a framework in SAP S/4HANA and SAP S/4HANA Cloud that automatically detects business issues that require attention, notifies the right experts where action is required and guides the user through the resolution process.
Deploying Situation Handling in your organization is easier than you think.
Read the introductory series to find out more about the standard framework of Situation Handling and how to use it:
- Situation Handling: What is it and why do you need it? (1/5)
- Situation Handling: Selected use cases in different application areas (2/5)
- Situation Handling: How do I configure situation types? (3/5)
- Situation Handling: How to analyze situations using Monitor Situations (4/5)
- Situation Handling: Advanced configuration of situation types (5/5)
There are several issues that can negatively affect your business if they’re not discovered and addressed in time. From upcoming deadlines, pending approvals, or expiring contracts, to warning and error messages generated during application jobs.
Here are a few examples of how Situation Handling is used for various lines of business:
Physical Inventory Monitoring
Stock Transport Order Overdue
Is the use case that you're looking for not available in the list of SAP delivered situation templates? Don't worry! You can define your own use cases through the extended framework of Situation Handling.
Curious how? Find out how to model your custom use cases in this dedicated blog post series:
- Custom Situation Cases: Configure your own use cases (1/6)
- Custom Situation Cases: Model Your Own Situation Objects (2/6)
- Custom Situation Cases: Create Your Own Situation Scenarios (3/6)
- Custom Situation Cases: Configure a Simple Use Case (4/6)
- Custom Situation Cases: Configure an Escalation Case (5/6)
- Custom Situation Cases: Configure a Complex Use Case (6/6)
Intelligent Situation Automation is an extension of Situation Handling on the SAP Business Technology Platform that allows you to analyze situation data and process situations automatically using business rules, thus reducing the time users spend on manual and repetitive tasks. Learn more in the SAP Discovery Center.
Set up and run Intelligent Situation Automation:
- Administration Guide for Intelligent Situation Automation
- User Guide for Intelligent Situation Automation