Customer Onboarding at SAP

Get started with SAP! Find Onboarding focused resources, expert advice, and events that support your smooth transition to a new SAP cloud solution. Join us to share experiences, ask questions, and jumpstart your SAP onboarding journey.

Your Onboarding Journey In Four Phases
Swimmer gets ready

Phase 1. Get Started With SAP

The onboarding journey starts as soon as the contract is signed. This initial phase is about creating the foundation for a successful project. Customers are introduced to the essential tools and assets they will need to access their SAP solution.

  • Visit the Onboarding Resource Center
  • Select your solution and book-mark the page. This makes it easy to access later.
  • Join the 1:M webcast of your solution to get started (close to the contract start date).
  • Begin your onboarding journey with Get Started with SAP.

Key points in this phase:

  • Discover the Onboarding Journey: This step introduces the overall onboarding process. It helps set expectations, outlines the stages of the journey, and prepares everyone involved for whatโ€™s ahead.
    ๐Ÿ‘‰ Check out the full blog
  • Access Your System: Getting access to the system is foundational. Without proper access, team members cannot begin to familiarize themselves with the tools and functionalities necessary for the project.
    ๐Ÿ‘‰ Check out the full blog
  • Set Clear Objectives: Defining clear objectives ensures that everyone is aligned on the goals of the project. It provides direction and helps measure success throughout the process.
    ๐Ÿ‘‰ Check out the full blog

Planning with sticky notes

Phase 2. Plan Your Implementation

In this phase, you are making high level plans for your implementation project. Understand SAP best practices and the methodologies that you can leverage to help you launch your project. We provide services and assets to help you form your project team and set them off with a strong start.

Key points of this phase:

  • Launch Your Project: The official start of the project. This is when planning transitions into action, and itโ€™s important to kick things off with clear roles, responsibilities, and a timeline.
    ๐Ÿ‘‰ Check out the full blog
  • Understand Project Methodology: Familiarity with the project methodology ensures that everyone knows the framework guiding the project, which helps in managing expectations and tracking progress.
    ๐Ÿ‘‰ Check out the full blog

  • Utilize SAP Best Practices: Leveraging SAP best practices means adopting proven strategies and solutions, which can save time, reduce risks, and ensure the project meets industry standards.
    ๐Ÿ‘‰ Check out the full blog
Green board and a book on a table

Phase 3. Get Enabled

Now that your project is underway, the team may need support gaining the necessary knowledge and skills to effectively use your SAP solutions.  The goal is to ensure that the team is confident and capable of leveraging SAP to its full potential. 

Key points of this phase:

  • Explore Your SAP Solution: Understanding the specific SAP solutions being implemented allows team members to make the most of the systemโ€™s capabilities and align them with business needs.
    ๐Ÿ‘‰ Check out the full blog
  • Discover SAP Enterprise Support Offerings: By utilizing our prescriptive guidance via our variety of enablement formats we help "power your success" for any deployment scenario on your time and your terms. 
    ๐Ÿ‘‰ Stay tuned for the full blog (publish date 2024-12-10)

  • Enroll in Training: Training is critical for ensuring that all users are competent and confident in using the system. It reduces errors and enhances productivity.
    ๐Ÿ‘‰ Stay tuned for the full blog (publish date 2025-01-07)
Spaceship launching

Phase 4. Prepare to Go Live

Time to make sure that all systems are ready and that the team is ready to start using SAP.  In this final phase, we show you how to prepare for a seamless transition and provide resources you should use to run the day-to-day operations of your SAP solution.

  • Go back to the Onboarding Resource Center of your solution you booked-marked

  • Continue your onboarding journey with Prepare to Go Live

Key points to this phase:

  • Review Cutover Checklist: The cutover checklist ensures that all necessary tasks are completed before going live. It helps prevent issues during the transition to the new system.
    ๐Ÿ‘‰ Stay tuned for the full blog (publish date 2025-01-21)
  • Understand the Release Process: Knowing the release process helps in planning for updates and ensuring that new features or fixes are implemented smoothly without disrupting operations.
    ๐Ÿ‘‰ Stay tuned for the full blog (publish date 2025-02-04)

  • Discover Post-Live Resources: Post-live resources provide ongoing support and help address any issues that arise after the system is live, ensuring a smooth transition to regular operations.
    ๐Ÿ‘‰ Stay tuned for the full blog (publish date 2025-02-18)
SAP Partner Connect 2024 Berlin
We're excited to be part of SAPโ€™s biggest partner event of the yearโ€”SAP Partner Connect 2024 in Berlin. Looking forward to seeing you there!
2024-10-23T07:00:00.000Z