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Latest News

Transforming B2B sales: How to Supercharge your Core Capabilities

What’s the best way to accelerate your B2B sales—when buyers expect greater personalization and sales cycles are complex? And where does AI fit in? Get the answers on November 13. Register Here
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SAP Sales and Service Cloud 2502 Release Briefing

We are happy to share the release briefing content of our SAP Sales and Service Cloud (aka Cloud for Customer) for the 2502 (February 2025) release. Click Here

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New Launch: SAP Customer Influence!

We are pleased to announce the launch of a new continuous influence session on the SAP Customer Influence Platform. This session allows you to submit and vote on product improvement ideas. Join below using your existing SAP S-User credentials:

SAP Sales and SAP Service Cloud Version 2 & SAP Enterprise Service Management

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Get Early Access to Joule in SAP Sales Cloud Version 2

The Early Adopter Care program is still open through March 31 for qualified customers in the US and Germany who want to be among the first to implement Joule. See a sneak peek of how you can maximize selling time, moments, and success.

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New Launch: SAP Customer Influence!

We are pleased to announce the launch of a new continuous influence session for the SAP CX AI Toolkit on the SAP Customer Influence Platform. Here you may submit product improvement requests and ideas to shape our software delivery for the SAP CX AI Toolkit. You can also vote up existing ideas posted by others and get status notifications. Join the session using your existing SAP S-User credentials.

Roadmap and Releases

Roadmap

Release Navigator

Webcasts: Upcoming and On-Demand

Release Notes

Release Dates & Upgrade Information

Release Ready Kit for Sales Cloud | Service Cloud

Solution Breakdown

SAP Sales Cloud Intro

Have a look at this short Introduction video to SAP Sales Cloud which provides a short and concise overview of the product.

SAP Service Cloud Intro

Have a look at this short Introduction video to SAP Service Cloud which provides a short and concise overview of the product.

About

About SAP Sales Cloud and SAP Service Cloud

Solution Guides for SAP Sales Cloud and SAP Service Cloud (Cloud for Customer)

Core and Add-Ons

SAP Sales and Service Core, add-ons

Intelligent Sales Add-On for SAP Sales Cloud Help Portal Documentation | Video

Dynamic Visit Planning Add-On for SAP Sales Cloud Help Portal Documentation | Video

Agent Console Add-On for SAP Service Cloud Help Portal Documentation | Video

    Other Products

    Other Products

    SAP Analytics Cloud Solution Info | Help Portal Documentation

      SAP Self-Service Accelerator for Utilities by SEW  Solution Brief | Help Portal Documentation

      SAP AI + Intelligent CX

      SAP Business AI + CX for Sales and Service Clouds

      Explore Customer Experience (CX) solutions from SAP that are industry-tailored, connected, insightful, and adaptive. Learn how SAP Business AI can help connect customer data, improve loyalty, and grow your business.

      Downloadable Assets:

      Webcast Replays:

      Learning: Starting with AI in SAP CX Solutions

      SAP Product Inspiration Videos Series for Industries and Intelligent CX

      Be an SAP CX AI Toolkit Early Adopter - program registration open thru December 31, 2025.

      Be an Joule in SAP Sales Cloud Version 2 Early Adopter - program registration open thru June 30, 2025.