Enterprise Service Management

Learn how to create, manage, and optimize HR Services Management:

• Enhance employee self-service to empower employees with instant, AI-guided support.
• Boost and scale HR efficiency by enabling HR service teams with intelligent automation.
• Increase agility and scalability through insights-driven HR solutions.

• New to ESM? Access the Customer Video Journey (S-user ID required)
• Already an ECSC customer? Access the Customer Video Journey (S-user ID required)

• Employee Grievance: Annual Bonus Compensation | Interactive Value Journey
• Explain my Pay demo with Joule (Figma)
• Interactive Value Journey - Parental Leave

• Check out why and what you get with SAP SuccessFactors Enterprise Service Management.
• Browse a series of SAP SuccessFactors Enterprise Service Management Community Blogs that has been created to help SAP employees, our customers, and partners to learn more.

Get answers to your Enterprise Service Management questions.

• Ask a new Forum Question in 'Human Capital Management Q&A’ in the SAP Community (Note: Please add a ‘Managed Tag’ when you post your question)
• Search the Enterprise Service Management Q&A (Forum) posts - Use Options < Subscribe to be notified of new Enterprise Service Management questions and answers